Agentic AI Systems
Embedded, connected, agentic AI — built into your systems, not bolted on as a chatbot.
RackTeck designs and delivers AI-powered systems that sit inside your existing workflows: customer portals, helpdesks, business applications, and infrastructure operations. We combine practical engineering with modern agent tooling so your team and your customers get real answers, real actions, and a clear path to a human when it matters.
What we have built
Our work is in production — running on live systems, integrated with email, databases, APIs, and the tools your organisation already uses.
Self-service AI helpdesks
We build helpdesks that live inside product portals, not as separate ticketing silos. Customers ask questions in natural language, browse knowledge bases, and escalate to staff when needed — all in one place, with full context.
- AI assistants with topic-aware context (technical, pricing, account data)
- Email intake and automated routing from your support mailbox
- Shared query threads for AI and human replies, with staff escalation
- Knowledge base management and spam or rule-based inbound filtering
x0 — agentic data platform
x0 is our Xero connector platform: a production Django portal and FastAPI API that gives Excel, Power Automate, and AI agents structured access to accounting data. Agentic features are built in from the start.
- MCP servers for schema discovery, cache-aware queries, and safe write rules
- In-portal Ask x0 assistant with logging, retrieval fallback, and staff handoff
- Mission Control operations dashboard: sync logs, API history, performance, cron jobs
- 26-layer overnight test suite for repeatable post-deploy validation
Agentic research and investment desks
Specialist portals for research programmes and investment analysis, with agent queues, knowledge-flow graphs, and dual-agent pipelines — a local model for frequent tasks and a senior agent for deeper work.
Agentic server and network operations
We operate multi-site infrastructure across cloud, VPN mesh, and on-premise hosts. AI agents work from documented runbooks, validation scripts, and MCP tool servers — not from guesswork.
- Git-native operational knowledge: AGENT.md runbooks, live wikis, and publish workflows
- Automated TLS, DNS, WireGuard mesh, and service health validation
- MCP integrations (e.g. Gmail search and drafting) for agent-assisted ops
- Capacity-aware deployment: the right workload on the right host
NeighbourGood ZeroPoint platform
For the NeighbourGood regenerative eco-village programme, we designed and deployed connected infrastructure on dedicated hosts — wiki publishing bundles, DNS and certificate automation, VPN mesh, and ERP integration — using Cursor AI-assisted engineering throughout the build.
ERPNext New Zealand localisation
We are building NextLedger NZ localisation for ERPNext: IRD and NZBN validation, public holidays, chart of accounts tooling, and planned GST and Companies Office integrations. See our ERPNext services page for hosting and support.
Managed hosting on Terrace
Our primary hosting platform runs multi-domain TLS, Gitea, live wikis, mail, WordPress, product portals, and agent tooling — with documented deploy, backup, and recovery procedures. We know how to keep agentic systems running reliably because we run our own.
How we work with you
Embedded
AI lives inside your portal, ERP, or operations stack — with access to the data and actions that matter, bounded by role, policy, and audit trails.
Connected
Email, APIs, webhooks, MCP tool servers, and your existing databases — wired together so agents can discover context and act within defined limits.
Empowered
Your team gets better tools: faster answers for customers, richer ops runbooks, and dashboards that show what agents did and why.
Agentic
Agents plan, query, validate, and escalate — with human handoff when judgement is required. We build for production, not demos.
Typical engagements
- AI helpdesk inside an existing customer or staff portal
- MCP servers and agent documentation for your API or data platform
- Research or specialist desks with queued agent workflows
- Agent-assisted infrastructure operations and runbook development
- End-to-end build: portal, integrations, hosting, and ongoing support
Talk to us
Whether you need a focused proof of concept or a production system integrated with your stack, tell us what you are trying to achieve. We will recommend practical next steps — grounded in systems we already run.